Terms of service

Terms of Service

These Terms of Service govern your use of the Horizon Diorama online store and any purchases made through our website.

By accessing or using our website, you agree to be bound by these Terms of Service. If you do not agree with these terms, please do not use our website.

1. About Us

Horizon Diorama is operated by:

HORIZORA NEXUS LIMITED
Hong Kong

Email: studio@horizondiorama.com

2. Products and Product Information

We make reasonable efforts to ensure that product descriptions, photographs, dimensions, colors, specifications, and other information displayed on our website are accurate.

Because our products are miniature architectural pieces and may contain hand-finished or individually detailed elements, minor variations in color, texture, finish, or appearance may occur.

Such variations do not necessarily constitute a defect.

Product photographs may also appear slightly different depending on lighting, display settings, and the device used to view the website.

3. Orders and Acceptance

When you place an order through our website, you are making an offer to purchase the selected products.

An order is not considered accepted until we have confirmed the order and received payment.

We reserve the right to refuse or cancel an order where reasonably necessary, including in cases of suspected fraud, payment problems, pricing errors, inventory errors, or other circumstances that prevent us from fulfilling the order.

If we cancel an order after payment has been received, we will provide an appropriate refund.

4. Prices and Payment

All prices displayed on the website are stated in the currency shown at checkout.

Prices may change from time to time without notice, but changes will not affect orders that have already been accepted.

Applicable taxes, duties, or import charges may be collected at checkout where available.

Where such charges are not collected at checkout, the customer may be responsible for applicable duties, taxes, customs charges, or other import-related fees, subject to applicable law and our Shipping Policy.

5. Shipping and Delivery

Shipping and delivery are subject to our Shipping Policy.

We provide estimated delivery times for guidance only. Delivery dates may be affected by customs clearance, carrier delays, weather, holidays, or circumstances outside our reasonable control.

Orders may be fulfilled from different locations depending on product availability and destination. Products may be shipped from our facilities in China or from a local fulfillment location in the United States where applicable.

For international orders, customers are responsible for providing accurate delivery and customs information.

Nothing in these Terms limits any mandatory consumer rights relating to delivery, loss, damage, or non-conforming goods.

6. Returns and Refunds

Returns and refunds are governed by our Returns and Refunds Policy.

Nothing in that policy or these Terms is intended to exclude or limit any consumer rights that cannot legally be excluded or limited.

7. Consumer Rights

Nothing in these Terms affects any mandatory rights or protections available to consumers under applicable law.

For customers in the European Union and other jurisdictions where mandatory consumer protection laws apply, statutory rights relating to withdrawal, conformity, defective goods, refunds, and legal guarantees remain unaffected.

8. Intellectual Property

All content on this website, including photographs, product images, text, logos, graphics, designs, and other materials, is owned by or licensed to HORIZORA NEXUS LIMITED or its licensors unless otherwise stated.

You may not reproduce, distribute, modify, publish, sell, or commercially exploit our website content without prior written permission.

9. Website Use

You agree to use this website only for lawful purposes.

You must not use the website to engage in fraudulent activity, attempt to gain unauthorized access, interfere with the operation of the website, introduce malicious software, or otherwise violate applicable laws.

10. Errors and Availability

We make reasonable efforts to keep the information on our website accurate and the website available.

However, errors, omissions, technical problems, or temporary interruptions may occur.

We reserve the right to correct errors and update information at any time.

If an error affects an order that has already been accepted, we will contact you and provide an appropriate remedy where required by applicable law.

11. Limitation of Liability

To the maximum extent permitted by applicable law, HORIZORA NEXUS LIMITED will not be liable for indirect, incidental, special, or consequential losses arising from the use of our website or products.

Nothing in these Terms excludes or limits liability that cannot legally be excluded or limited, including liability arising from mandatory consumer protection laws, fraud, or other matters for which liability cannot lawfully be excluded.

12. Force Majeure

We will not be responsible for delays or failures caused by circumstances beyond our reasonable control, including natural disasters, war, government actions, customs restrictions, transportation disruptions, carrier failures, labor disputes, epidemics, or major technical failures.

This does not affect any mandatory consumer rights that apply to your order.

13. Governing Law

These Terms are governed by the laws of Hong Kong, except to the extent that mandatory consumer protection laws of the country where you reside apply and cannot legally be excluded.

Nothing in this section prevents a consumer from relying on mandatory rights or bringing a claim in a jurisdiction where applicable consumer law provides such a right.

14. Changes to These Terms

We may update these Terms from time to time.

The version applicable to your order will be the version in effect when the order is accepted.

15. Contact

If you have questions about these Terms of Service, please contact:

studio@horizondiorama.com

HORIZORA NEXUS LIMITED
Hong Kong